B2C Chatbots

Making 24/7 customer conversations intuitive and convenient

Our B2C chatbots enable consumers to seamlessly interact with brands through the messaging service they prefer, instead of having to download multiple apps or go to a brand's website. We can help you "botify" your existing content with a chatbot on Facebook Messenger, native web chat and other popular messaging services. As the technology evolves, so can your chatbot.

1^st GENERATION

Pre-defined consumer inputs, limited free text
Static bot responses, includes text, images, video, quick replies (buttons), calls to action
Up to 5 interactions to reach destination content

2^nd GENERATION

All of 1^st generation
Conversational free text inputs from consumer with AI-based learning
Dynamic responses based on product/recipe catalog or meta information

3^rd GENERATION

All of 2^nd generation
Links customer information such as purchase history, gender, loyalty level, etc from CRM/loyalty systems to make choices more relevant/personal
Provides seamless transfer to live agent

Chatbots for CPG

Inspire new uses for food products and provide alternate ways to buy through intelligent, automated chat interactions. Chatbots can ask about preferences and intent and help consumers find recipes or purchase products directly from brands’ e-commerce sites. They also can engage customers with digital campaigns to promote offers.

Chatbots for Ecommerce

Goodbye clunky navigation and search! Enable guided, conversational shopping using natural language to help customers more quickly find and order what they want. Chatbots also can engage customers with targeted offers and provide VIP treatment for loyal customers.

Chatbots for Customer Support

Leverage chatbots to intake customer information and issue history so customer support agents have the information they need when they receive the ticket. Chatbots also find solutions to common questions and can hand off tickets to an agent when the issue is more complex.

Fast implementation, leverages existing marketing content

Easy to "botify" existing brand content in weeks
Conversation monitoring in real-time
Continuous training for natural language engine
Embeddable micro applications to deliver deeper functionality
Interactive campaigns for gathering customer insights
Handover control for complex responses to human agents
Compliant with GDPR and other privacy regulations
Loyalty/CRM integration

Put conversational marketing to use and deliver a personalized, functionally rich brand experience to your customers.